Why did a legacy Patroller hotlist stop updating after its USB drive or source location changed?

Answered by ANPR AI·Sourced

Short answer

The configured source path may no longer exist.

Explanation

The standalone Patroller 6.6 troubleshooting guide identifies source-location problems.

Things to check

  • Configured path
  • Mounted drive
  • File presence

What to do

Restore the documented source location or update the configured path, then confirm a refreshed record.

Source

Genetec: Hotlist or permit list does not update automatically

Scope and version

Patroller Standalone 6.6; 1 February 2021

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